In Room Dining Order Taker (Arabic Speaker)
We are currently looking for an InRoom Dining Order Taker to join our Food & Beverage team.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly
- To answer phone within 3 rings and follow phone etiquette according to Sofitel standards
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- To provide high standard of quality and followup to ensure proper delivery time on time as well as speedy service
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
- To ensure that the room service area is kept clean and organized at all times
- Attend regular training session in line with the departmental SOPs i.e. guest care product knowledge grooming standards telephone manners etc
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule
Qualifications :
Your experience and skills include:
- Youve completed a hotel & catering course and have gained a minimum of 2 years of hospitality experience
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Fluency in Arabic and English language.
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Remote Work :
No
Employment Type :
Fulltime