Accounts Payable Supervisor

THE ROLE

The Butler department is at the center of the Raffles Doha guest service experience. The supervisor role encompasses a spectrum of responsibilities from organizing and directing Butlers for prearrival arrival inhouse departure and poststay arrangements. A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler team filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. A person who organises all tasks of Butlers guides and inspires the Butlers through examples innovativethinker embodies a strong sense of leadership communicator who creates an atmosphere that is positive for both team and residents.

Qualifications :

PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE

• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure analyses and resolves problems exercises good judgment and with a high degree of professionalism.
• High level of integrity enthusiasm dedication and support for continuous improvement.
• Must be a selfstarter coach & mentor who can inspire the team to perform their best.
• Flexible management style to meet challenge of a changing work environment.
• Prioritizes and organizes work assignments and delegates work effectively.
• Selfmotivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.
• Obtains strong local market knowledge.
• Understands international luxury travelers and their needs.
• International level of quality and nonhotel experience a plus.
• Strong understanding of cultural nuisances in dealing with local and Middle Eastern guests.

KEY ROLES & RESPONSIBILITIES

• Has full awareness manages and supervises all tasks of his/her staff.
• Directs work assignments of nonsupervisory personnel.
• Informs other operating departments of matters related to Butler operations.
• Ensures all communication is carried clearly amongst the team.
• Receives records and distributes various reports via the Opera system.
• Receives records and always transmits guest requests and preferences accurately to the team.
• Maintains and update administrative datas.
• Maintains key control and track sheet.
• Ensures that the prearrival preparation is under control and report them to Assist. Head Butler / Head Butler.
• Ensures smooth handover of daily activities to next shift.
• Appraise appearance discipline and efficiency of all staff under direct supervision.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
• Meticulously follow consumptions of guest supplies.
• Designates department trainer proactively identifies training needs and schedules consistent trainings in multiaspect that builds Butlers confidence.
• Monitors performances and provides timely feedback for improvements.
• Intuitively anticipates through observation and interactions guests needs and wants and orchestrates special occasions and celebrations.
• Promptly answers any inhouse guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
• Performs related duties and special projects assigned.
• Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
• Ensures longstaying special attention occasion celebrating guests are taken care of exclusively by Butlers paying particular attention to their needs and requests.
• Fully understands the responsibility of providing the promised service to be given even it means running a pantry for the needed period / crunch times.
• Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
• Has an awareness of all positions in the Butler service dept. including their job functions.
• Ensures service standards and individual performance are aligned with Accor Hotels Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting interhotel sales and inhouse restaurants and facilities.
• Cooperates closely with InSuite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.

Remote Work :

No

Employment Type :

Fulltime