Front Office Supervisor - Saudi Nationals
نُشرت في :
18-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
- Oversee the team and ensuring a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquires and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extends a warm efficient welcome for customers.
- Check in and check out of guests procedures on the Information Technology system installed at the hotel.
- Responds to phone calls and occasionally may take bookings.
- Collaborating closely with all hotel departments (Housekeeping Maintenance F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Create cash register and daily closing.
- Answering and fulfilling all wishes and inquiries of the guests.
- Complaint handling.
- Epitomizes the Heartists spirit in his/her interactions with customers
Health / Safety of people / Environment:
- Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
- Knows and follows the procedures in the event of a fire evacuation.
- Knows and applies the sustainable development programmer policy.
- Ensure compliance with service quality and hygiene standards.
- Applies safety rules in customer reception particularly for customers with disabilities
Qualifications :
- Degree in Hospitality / Tourism
- Minimum 2 years of experience as a Receptionist Supervisor in 5 * Hotels preferably member of an International Hotel Chain
- Excellent command of English language. Any additional language will be considered as an asset
- IT skills (word processing and spreadsheet OPERA)
- Sense of service and hospitality
- Team spirit
- Personnel management
- Fully committed to customers
- Sense of detail
- Organization and rigor
- Flexibility and versatility
- Ability to work effectively as a team and sense of initiative
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
