The Director of Operations In Charge of Sales & Marketing will play a pivotal role in driving both operational excellence and strategic sales and marketing initiatives. This dynamic leader will ensure that the hotel operates smoothly while maximizing revenue opportunities by guiding sales & marketing team. Must be a strategic thinker with a passion for hospitality and a proven track record in driving sales performance enhancing guest experiences and leading teams to success.
Key Responsibilities:
- Oversee daily operations across all departments ensuring adherence to Sofitel standards of service and quality.
- Support the General Manager in the overall management and strategic direction of the hotel assuming the responsibilities of the General Manager in their absence
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Ensure full compliance to Hotel operating controls
- Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture clear expectations and policy & procedural implementation
- Assist in the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget
- Evaluates changes in guest needs guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Design and execute comprehensive sales strategies to drive revenue growth focusing on both corporate and leisure segments.
- Identify new business opportunities and cultivate relationships with key clients to increase market share.
- Direct and manage all group transient and catering/banquet sales activities to maximize
- Lead the development and execution of innovative marketing campaigns that enhance brand awareness and guest engagement.
- Champion a guestcentric culture ensuring that all staff members are trained to deliver exceptional service.
- Address guest feedback and concerns promptly to continuously improve the overall guest experience.
- Collaborate with department heads to ensure seamless integration of sales marketing and operational activities.
- Maintain open lines of communication with the General Manager and other stakeholders regarding key initiatives and performance metrics.
- Survey review and analyze competition market trends customer needs and comments in order to be proactive and adapt with business intelligence
- Ensures optimal compliance with corporate focus audit
- Foster a winning solutionoriented work environment motivating and engaging all staff to continuously deliver the best possible service to our guests.
- Direct operational needs to ensure compliance with the hotels Annual Budget and Strategic Plan.
- Participate in industry events networking and community engagement activities.
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time ontarget and accurate.
- Be an inspiration to all hotel staff to achieve luxury levels of performance
- Must be an example of the Sofitel Values brand standards and a champion of grooming and appearance guidelines
- Other duties as assisgned
Qualifications :
Your experience and skills include:
- Five or more years operating experience in a similar capacity within a luxury hotel.
- Preferably with Sales & Marketing experience
- Should have a good understanding of GCC Russian & Indian segments.
- Strong aptitude in financial management financial reports and analysis.
- Demonstrated track record of strong attention to detail and strong communication skills.
- Ability to lead and manage a diverse team
Remote Work :
No
Employment Type :
Fulltime