Bellman

1. Project a friendly and professional image displaying a willingness to provide personalized services to guests.

2. Review all materials concerning daily events including arrival reports DBS reports and guest profiles.

3. Escort arriving guests to their villas in the absence of the butlers or junior butler handling luggage with care and providing invilla orientation and additional tasks upon request.

4. Manage guest villa change requests and luggage transfers.

5. Assist departing guests with luggage transportation requirements etc.

6. Store and retrieve guests luggage and belongings ensuring compliance with Raffles standards.

7. Maintain resort vehicles in good working condition and cleanliness.

8. Contribute to maintaining high standards of cleanliness in the lobby bell desk front entrance and luggage storage area.

9. Address guests by their names and remember repeat guests names.

10. Collaborate closely with the Front Office Chauffeur Airport Representative butlers and the food and beverage team.

11. Keep supervisors and managers wellinformed about any guest problems special requests complaints etc.

12. Drive maintain charge and be responsible for cleaning the golf cars daily. Also report any maintenance issues to the next shift.

13. Operate luggage carts with caution throughout the resort and be responsible for cleaning and polishing them.

14. Report Housekeeping and Engineering deficiencies in guest villas and on guest floors or to the direct supervisor also ensuring that the villa doors are closed.

15. Respond appropriately to any resort emergency or safety situation.

16. Utilize the resort computer system and phone system effectively and ensure using message box for all guest requests.

17. Maintain a log of car and Bellman movements including deliveries pickups checkins checkouts and breaks.

18. Handle guest luggage deliveries cakes flowers and any other requests given by the reception team supervisors or managers related to the guest.

19. All Bellmen are to always manage and be present at the bell desk area outside the lobby and they must not be inside the lobby unless specifically instructed by a manager or supervisor.

20. Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests.

21. Ensure that all guests luggage and items are received and delivered promptly and properly upon arrival and departure.

22. Maintain communication channels with all departments of the hotel.

23. Ready to undertake all roles and functions of the Bellman Team.

24. Assist other hotel department functions when the need arises.

25. Maintain inventory levels and general upkeep of equipment and operating supplies.

26. Uphold personal grooming standards ensuring discipline and efficiency of duties.

27. Training and coordination with supporting departments.

28. Intuitively anticipates through observation and interactions guests needs and wants and orchestrates unique experiences.

29. Ensures service standards and individual performance are aligned with Accor Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.

30. Ensures guests receive the experience as detailed in brand Standard Operation Procedure as well as Forbes 5star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.

31. Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.

Qualifications :

• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Prior experience in a Forbesrated hotel preferred
• Service focused personality is essential

Remote Work :

No

Employment Type :

Fulltime