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Roles and responsibilities

• Supervision: Oversee housekeeping staff, ensuring that all tasks are completed efficiently and to standard.

• Training: Train new housekeeping employees on proper cleaning techniques, safety protocols, and equipment usage.

• Scheduling: Create and manage staff schedules to ensure adequate coverage for all areas requiring cleaning.

• Quality Control: Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to established standards.

• Inventory Management: Monitor and manage inventory levels of cleaning supplies and equipment, placing orders as needed.

• Communication: Maintain clear communication with front desk and maintenance staff regarding guest requests or room issues.

• Guest Interaction: Address guest inquiries or complaints related to housekeeping services in a professional and timely manner.

• Safety Compliance: Ensure compliance with safety and health regulations, promoting a safe working environment for staff.

• Team Motivation: Foster a positive work environment, motivating and encouraging staff to perform their best.

• Performance Evaluation: Evaluate staff performance and provide feedback for improvement and recognition of exceptional work.

• Budget Management: Assist in managing the housekeeping budget, tracking expenses and identifying cost-saving opportunities.

• Policy Implementation: Ensure adherence to company policies and procedures within the housekeeping department.

• Equipment Maintenance: Oversee the maintenance of cleaning equipment, ensuring it is in good working condition.

• Emergency Response: Be prepared to respond to emergencies, including spills or accidents, following proper protocols.

• Report Generation: Prepare reports on housekeeping operations, including staff performance, inventory usage, and guest feedback.

• Coordination: Coordinate with other departments to facilitate seamless operations and enhance guest experiences.

• Continuous Improvement: Seek opportunities for process improvements within the housekeeping department to increase efficiency.

Desired candidate profile

• Staff Supervision: Oversee and manage housekeeping staff, ensuring efficient workflow and adherence to standards.

• Training and Development: Train new employees on cleaning techniques, safety practices, and the use of equipment.

• Quality Assurance: Conduct regular inspections of guest rooms and public areas to ensure cleanliness and quality.

• Scheduling: Create and manage work schedules to ensure adequate staffing for all housekeeping needs.

• Inventory Control: Monitor and manage inventory levels of cleaning supplies and equipment, ordering as necessary.

• Guest Interaction: Address guest requests and concerns regarding housekeeping services promptly and courteously.

• Safety Compliance: Ensure compliance with health and safety regulations to maintain a safe work environment.

• Team Motivation: Foster a positive work atmosphere, encouraging staff to perform their best and work collaboratively.

• Performance Evaluation: Evaluate staff performance and provide feedback for continuous improvement.

• Equipment Maintenance: Oversee the maintenance and proper usage of cleaning equipment.

• Policy Enforcement: Ensure adherence to company policies and procedures within the housekeeping department.

• Collaboration: Coordinate with other departments to enhance overall guest satisfaction and operational efficiency.