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Roles and responsibilities

The project aims to relocate the dispatch of LG data for the electricity division from IS-U to eCount, enhancing the efficiency and responsiveness of customer service. To ensure a seamless transition, short-term support is required at the eCount site for establishing an alerting system using alarm software. This will facilitate an effective on-call service during nights and weekends, ensuring that technical implementations are robust and well-coordinated.

Job Description

Coordination, Planning, and Development

The role necessitates strong coordination and planning skills to oversee the project from conception to execution. The project manager will be responsible for the technical clarification, design, and implementation of alerts sourced from various IT systems. This involves creating a comprehensive plan for the hypercare phase, ensuring that all stakeholders are informed and prepared for the changes.

Technical Implementation

The project manager will provide expert advice on how to adapt and set up alerts within the eCount framework. This includes structuring and configuring telephone alerting software to ensure prompt notifications for on-call staff. Additionally, the manager will lead the virtual simulation of disruption scenarios, conducting thorough testing of the alerts before the official GoLive. This proactive approach will help identify and resolve any potential issues, thereby ensuring a smooth launch.

Fallback Scenario Planning

Planning for contingencies is crucial. The project manager will develop a fallback scenario to mitigate risks associated with going live, ensuring that there is a clear plan in place should any issues arise during the transition.

Desired candidate profile

Required Skills

Project Management and Development Expertise

Candidates must have senior project management experience and a proven track record of leading at least three successful projects. This includes not only technical knowledge but also the ability to manage teams effectively and drive projects to completion.

Soft Skills

The ideal candidate will exhibit a high degree of self-responsibility and independence, complemented by strong analytical, conceptual, and communication skills. The ability to work collaboratively in a team environment is essential, as is a customer-oriented mindset that prioritizes client needs.

Specialist Skills

Experience with alerting systems is a critical requirement, alongside process knowledge and a strong technical understanding. Familiarity with agile methodologies and experience working within Scrum frameworks are also essential. Proficiency in using tools such as Jira and Confluence will aid in the efficient management and documentation of project progress.

Conclusion

This project presents an exciting opportunity for a seasoned project manager with a blend of technical expertise and strong leadership skills. By ensuring effective coordination, planning, and execution of the alerting system, the successful candidate will play a vital role in enhancing customer service capabilities and operational efficiency within the electricity division.