مسؤول علاقات العملاء

Roles and responsibilities

• Act as the main point of contact between clients and internal teams, coordinating service requests, resolving issues, and ensuring seamless service delivery.
• Build and maintain strong relationships with residential and business clients, ensuring high levels of satisfaction and addressing concerns to foster long-term loyalty.
• Collect and respond to client feedback to improve services and enhance the client experience, ensuring all issues are addressed promptly and effectively.
• Work closely with Community Management, Legal, Operations, Security, and Finance teams to ensure client needs are met, aligning client requirements with community policies and business goals.
• Maintain accurate client records, track client interactions, and generate reports.
• Keep clients informed and engaged with community updates, news, and services.
• Take on additional responsibilities as needed, including special projects, urgent client requests, and tasks assigned by management to support evolving community needs and business goals.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Desired candidate profile

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Prior experience as a relationship executive, ideally in a similar organization.
• Valid driver's license.
• Familiarity with CRM software and procedures.
• In-depth knowledge of effective sales and negotiation tactics.
• Outstanding verbal and written communication.
• Ability to forge profound working relationships.
• Strong interpersonal and collaborative skills.
• Degree in marketing, finance, communication, or a similar discipline.
• Bachelor’s degree in a related field
• Microsoft PowerPoint/Excel and Word Knowledge
• Reporting and data analytics