أخصائي التنفيذ

Roles and responsibilities

As an SAP GTS Specialist, you will play a crucial role in the upgrade to SAP GTS 4 HANA and ensure the ongoing support of live systems. This position involves a mix of technical expertise and collaborative teamwork to address various challenges that arise during and after the upgrade process.

Main Responsibilities

Upgrade Assistance:
Your primary responsibility will be to assist in the seamless upgrade process to SAP GTS 4 HANA. This includes participating in planning sessions and coordinating with stakeholders to ensure a smooth transition.

Post-Upgrade Support:
Following the upgrade, you will provide ongoing support for SAP GTS 4 HANA, ensuring that any issues that arise are addressed promptly and effectively. Your ability to troubleshoot and resolve support tickets will be vital in maintaining system integrity and user satisfaction.

Incident Management:
You will conduct incident triage, identifying and resolving support tickets efficiently. Your strong analytical skills will help in diagnosing problems and implementing solutions within the SAP GTS environment, ensuring minimal disruption to business operations.

Collaborative Workshops:
Collaboration is key in this role. You will participate in workshops aimed at preparing for the upgrade and addressing any post-upgrade support needs. These sessions will also involve discussing best practices and strategies to optimize the use of SAP GTS 4 HANA.

Documentation Maintenance:
Maintaining comprehensive project documentation is essential. You will revise roles, create analytics reports, and assist in developing training materials. Your documentation will serve as a valuable resource for both current and future team members, ensuring consistency and clarity.

Desired candidate profile

Requirements

To qualify for this position, you should have a minimum of 2-3 years of experience in SAP GTS, particularly with GTS 4 HANA implementations or upgrade projects. Familiarity with SAP GTS 4 HANA functionalities and customization is essential.

You should also possess strong skills in system analysis and solution proposal within the SAP GTS environment. An understanding of global trade compliance regulations and standards is critical to ensure that the solutions you implement adhere to legal requirements.

Your strong analytical and problem-solving skills specific to SAP GTS, coupled with excellent interpersonal, oral, and written communication abilities, will enable you to work collaboratively within a team. A proactive approach to sharing knowledge and supporting colleagues will contribute to the overall success of the project.

In summary, your role as an SAP GTS Specialist will be pivotal in ensuring a successful upgrade to SAP GTS 4 HANA and maintaining operational excellence post-upgrade. Your expertise and collaborative spirit will drive the success of this important project.