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Roles and responsibilities

As a key member of the food service management team, your role encompasses a variety of essential duties aimed at ensuring the smooth operation of food service processes and the delivery of high-quality customer experiences. One of your primary responsibilities will be to prepare comprehensive food order summaries for guests, ensuring that their preferences and dietary requirements are accurately reflected. This task not only enhances customer satisfaction but also streamlines kitchen operations by providing clear and concise instructions for food preparation.

In addition to guest interactions, you will establish work schedules and procedures that align with corporate standards. This includes developing efficient workflows that optimize staff performance and meet the demands of busy service periods. By implementing these procedures, you will help maintain consistency and reliability in service delivery, fostering a positive work environment.

Maintaining accurate records is another critical aspect of your role. You will be responsible for tracking stock levels, documenting repairs, monitoring sales figures, and analyzing food wastage. By regularly reporting this information to management, you will contribute to informed decision-making that enhances operational efficiency and helps to manage costs effectively.

Desired candidate profile

Training is also a significant component of your position. You will play an active role in onboarding new staff, ensuring they understand their job duties, as well as sanitation and safety procedures. This training is vital for promoting safe food handling practices, which not only protects customers but also mitigates risks for the establishment. Your ability to impart this knowledge will help cultivate a culture of safety and compliance within the team.

As a supervisor, you will oversee the assembly and delivery of food to customers. This involves checking that orders are accurately filled and presented in line with quality standards. Your attention to detail will ensure that customers receive their meals as expected, which is crucial for maintaining the establishment's reputation for excellent service.

Adhering to food quality control standards set by head office is paramount in your role. You will be responsible for implementing these standards and conducting regular checks to ensure compliance across all food service operations. By doing so, you will help guarantee that the meals served not only meet but exceed customer expectations.

Additionally, you may participate in the selection of food service staff, bringing your insight into what qualities and skills are essential for success in the role. Assisting in achieving budgetary goals will also be part of your responsibilities, requiring you to develop strategies that balance cost control with high-quality service.