مقدم خدمة الطعام في الغرفة

Roles and responsibilities

Job Description

• • • Consistently offer professional, friendly and engaging service
    • Assist guests regarding menu items in an informative and helpful way
    • Maintain proper telephone etiquette at all times
    • Have full knowledge of beverage lists
    • Record guest orders accurately and efficiently while honoring all special requests
    • Follow outlet policies, procedures and service standards
    • Have full knowledge of all menu items, garnishes, contents and preparation methods
    • Follow all safety and sanitation policies when handling food and beverage
    • To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
    • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
    • To carry out any other reasonable duties and responsibilities as assigned.
    • To undertake any reasonable tasks and secondary duties as assigned by the IRD Manager and supervisor.
    • To perform opening and closing procedures established for the place of work as assigned.
    • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
    • To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
    • To handle guest enquiries in a courteous and efficient manner.
    • To establish a rapport with guests maintaining good customer relationship.
    • To monitor operating supplies and reduce spoilage and wastage.
    • To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Desired candidate profile

Qualifications

• Previous hospitality experience
• Excellent communication skills
• Strong customer service skills required.
• Degree in Hospitality / Tourism
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.