Roles and responsibilities
Your experience should be focused on the how strategically deliver world-class customer experience within (Marketing Operations & Content/Customer Service Experience/Sales funnel reinvention) Your main counterpart is a CMO/CCO/CSO. You probably work at a strategic consultancy/agency today and already have CMO/CCO/CSO's as your natural counterpart. You are used to Tech Platforms such as our main platforms Adobe and what is needed to strategically advice a client. For technical details you will work with our world-renowned Solution team.
Responsibilities :
You will be a senior key person in our Sales team focused on the world's greatest tech-powered customer experience-team together with our experts in each area. Your responsibilities will be:
- Develop relationships with key buyers and decision-makers at our large clients.
- Develop relationships with sales/platform leadership and account execs to jointly engage in pre-sales and qualification activities.
- Effectively engage with the C-suite to maintain their continued support of the propositions.
- Use differentiators to shape unique propositions.
- Influence client's selection process and evaluation criteria
- Originate, shape and manage successful transition of the opportunity to the delivery team.
- Originate the opportunity and manage from origination to pre-sales to sales pursuit.
- Establish qualification and win strategy and power map.
- Ensure a competitive advantage is maintained.
- Could have focus on an Industry and knowledge about that Industry and support the Sales team in each country on how to sell with that knowledge.
- Champion world-class Customer experience internally and externally.
Desired candidate profile
What skills & experience are we looking for?
- Leading sales and/or strategic consultancy particularly within the space of technology driven customer experience.
- Originating sales and relationships with C-suite clients, both at established and emerging clients
- Industry knowledge/sales (if applicable) and understand the latest the space and from that develop strategic value propositions to take to the client.
- Being a trusted advisor in the Customer Experience-space.
- Proven track record of successfully capturing new business opportunities.
- Strong leadership and team management abilities.
- Excellent communication, negotiation, and presentation skills.
- Ability to analyze market trends and develop strategic responses.
- Proficiency in CRM software and other sales tools.
Additional Information:
- Location: [Office location or remote options]
- Compensation: [Salary range or "competitive salary"]
- Benefits: [Details about health insurance, retirement plans, etc.]