Customer Service Representative - Avient
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Avient Corporation (formerly PolyOne Corporation Clariant Mb) with 2022 revenues of $3.65 billion provides specialized and sustainable material solutions that transform customer challenges into opportunities bringing new products to life for a better world. Examples include:
- Dyneema the worlds strongest fiber enables unmatched levels of performance and protection for enduse applications including ballistic personal protection marine and sustainable infrastructure and outdoor sports.
- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated thus advancing a more circular economy.
- Lightweighting solutions that replace heavier traditional materials like metal gl and wood which can improve fuel efficiency in all modes of transportation and reduce carbon footprint.
- Sustainable infrastructure solutions that increase energy efficiency renewable energy natural resource conservation and fiber optic / 5G network accessibility
Avient is certified ACC Responsible Care a founding member of the Alliance to End Plastic Waste and certified Great Place to Work. For more information visit confidential To access Avients news library online please visit confidential
CUSTOMER SERVICE REPRESENTATIVE
We are looking to reinforce our Customer Service department playing a pivotal role within our company. As Customer Service Representative you are the central point of contact for internal and external customers in one or more business units and/or customer groups.
Working closely with Sales Supply Chain and Logistics you strive to increase customer satisfaction by providing excellent service proactive communication solution generation for questions and complaints and a cando attitude.
This role allows to take up new challenges every day while working with a high level of autonomy.
WHERE YOUR EXPERTISE IS NEEDED
- Collaborate with external and internal customers and coordinate with other departments such as Sales Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations invoicing master data quality)
- Manage a portfolio of customers for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to ure a high customer satisfaction
- Manage incoming customer orders:
- Request and confirm delivery dates and keep track of customer specific expectations
- Keep the customer informed of production planning & shipping
- Consult with our production plants to get information about the supply status
- Organize special logistic services for our customers like consignment stocks
- Provide necessary Technical Safety and Export doentation.
- Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:
- Update of customer master data
- Maintain price lists and prepare price quotations
- Check in on customers on submitted offers and keep track of success rates
- You contribute actively to a timely payment of invoices by our customers
What We Are Looking For :
- Above all you have a customercentric mindset and you live the below 6 key values:
- Accountability: you take responsibility and keep promises
- Authenticity: in customer contacts nothing beats being real
- Respect: you listen actively and respect your customers time
- Optimism: you see solutions not problems. You use positive language
- Appreciation: you show customers how much we appreciate their loyalty
- Communication: you communicate easily professionally and regularly with your client portfolio
- Quick learner
- Proactive mindset
- Stress resistant and excellent communication ss (verbal and written)
- Strong ytical and problem solving ss
- Able to set priorities and to work in a structured way with a high level of autonomy
- Team player and flexible
- Attention to detail
- An advanced level in English is mandatory; any other European language is highly valued
- Bachelor degree in an administrative commercial or logistics orientation
- Experience with SAP is a plus
PERKS AT WORK
- Culture of trust empowerment and constructive feedback we also provide our ociates with robust development programs such as Avient Academy Lean Six Sigma and various leadership workshops to allow for career growth in a variety of ways.
- With workplace flexibility health and wellness programs casual dress days and paid time off for community service we are committed to building upon our positive momentum.
- Extensive onboarding mentoring and personal development opportunities and an international team of experts.
We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring promotion development compensation or advancement are based solely on a persons qualifications abilities experience and performance.
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