Store Manager HK

Key Responsibilities:

• Foster a positive energetic team spirit enhancing collaboration between artists and team members.
• Oversee daytoday studio operations ensuring a seamless experience for walkin clients and delivering exceptional customer service.
• Maintain studio hygiene and atmosphere in line with company standards keeping the vibe upbeat and engaging.
• Provide personalized service to create immersive and memorable experiences for each customer.
• Adhere to studio SOPs and operational processes with precision.
• Handle inbound client queries manage appointments and book consultations.
• Organize training sessions for artists focusing on skill development.
• Implement and drive sales strategies follow up with potential leads to boost studio sales.
• Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.
• Coordinate with the design team and clients to deliver artwork that meets expectations on time.
• Collaborate with the HQ sales team to identify areas for improvement and increase sales.
• Professionally manage customer complaints and objections.
• Provide regular performance reports (daily weekly monthly) to the reporting manager.
• Maintain accurate CRM data for better decisionmaking and business growth.
• Manage daily cash flow deposits and recordkeeping.
• Oversee employee accommodation ensuring cleanliness and a positive living environment.

Mandatory Skills:

• Graduate in any stream.
• Experience in industries like Real Estate Automobile or Jewellery is preferred but not mandatory.
• Strong background in retail management is a plus.
• Excellent verbal written and interpersonal communication skills.
• Selfmotivated with a strong focus on sales and customer service excellence.
• Strong time management and multitasking skills.
• Ability to work effectively with all levels of the organization and external clients.
• Prior experience in customer service sales or operations management is an advantage.
• Ability to perform well in a fastpaced teamoriented environment.

customer service,studio,interpersonal communication,operations management,time management,retail management,operations,multitasking,sales