خدمة عملاء الكاونتر الأمامي
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Key Accountabilities:
• Responsible for managing service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office.
• Conduct complaint investigations followed by recommendations and/or implementation of improvement measures.
• Responsible for achieving all KPIs as outlined in the CC/LP KPI scorecard.
• Provide line manager with regular updates and reports on operational performance.
• Assist Customer Service Improvement team in developing recurrent training modules based on feedback.
• Coordinate process tests and refresher trainings with Customer Service Improvement team.
• Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence.
• Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times.
• Perform other department duties related to his/her position as directed by the Head of the Department.
Qualifications
High School qualification /vocational qualification /Diploma or equivalent with minimum 4 years of relevant experience
Bachelors Degree or equivalent with minimum 3 years relevant experience
Proficient in English Language for business purposes
نوع التوظيف
دوام كامل
