Job Title: Front Office Executive
Onsite job
Location: Pune(Balewadi Kharadi Yerawada)
Face to face interview only(only locals apply)
Experience: 1 to 3 years of experience( only in hotel industry in front office)
Freshers from hospitality background are also welcomed!
Responsibilities:
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Organizes postage and document courier services handle mail incoming & outgoing deliveries
- Coordinates conference room bookings refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients as requested
- Performs check in & check out process for all clients
- Conduct upselling and crossselling to maximize revenue
- Ensures that clients requests and demands are met to the best of your professional ability. This includes the handling of all inquiries complaints and feedback
- Establishes and offers input on improvement to service standards in liaison with the Centerincharge
Requirements:
- A minimum of one years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
- Customeroriented with excellent interpersonal and communications skills with an open mind to changes
- Good team player with a positive attitude and ability to work under pressure juggling a variety of tasks
- Fluency in English and another mainstream local language depending on location
- Good telephone manner and ability to perform secretarial tasks under deadlines
- Able to handle correspondences and inquiries
- Knowledge of Microsoft Word Excel & PowerPoint
- Able to work overtime occasionally
front office,administrative,communications