FampB Operations Manager - Marriott International Inc

JOB SUMMARY

Position responsible for all the food and beverage operations which includes all culinary restaurant beverage and room service operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• 4 years experience in the food and beverage culinary or related professional area.

OR

• 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees absence.

• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary restaurant beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employees concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust respect and cooperation among team members.

• Monitors and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize organize and accomplish work.

• Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guests concerns.

• Understands the brands service culture.

• Drives alignment of all employees team leaders and managers to the brands service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Verifies all banquet functions are up to standard and exceed guests expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Drives effective departmental communication and information systems through logs department meetings and property meetings.