TAHALUF - Sales Operations Executive - Informa Markets

Tahaluf is rewriting the events playbook. Its purpose is transformational its DNA digital and its ambition unprecedented. Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM Attendance Colleagues and Revenue.

To scale at this pace requires impeccable local partners and Tahaluf is proud to enjoy the support and partnership of several Gov and Non Gov Organisations that are at the apex of Saudis B2B and B2C large scale events scene. In fact our partners dont just support the expansion of live events in the Kingdom; theyre also the partner of choice for heavyweights like Apple Amazon and AliBaba.

Be part of something BIG!

Building on the success of recordbreaking tech event LEAP which grew to be the worlds largest tech event globally in terms of attendee numbers in just its second edition and awardwinning cybersecurity event Black Hat Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia including CPHI CosmoProf Cityscape Global which celebrated recordbreaking participation at its debut Saudi edition in October as well as establishing Saudiborn brands such as InFlavour a nottobemissed meeting place for the global Food & Beverage industry.

Be part of an ambitious and highly committed team who arent afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end taking on largescale projects from day one under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities

The Sales Operations Executive will primarily support the local and global Sales team who could be selling multiple brands/products across the region. The role will drive consistency and quality in the Sales teams and act as a key link between the Event Sales function and the Tahaluf Team. They will provide structured sales administration Salesforce (CRM) support data analysis & investigation product customer engagement reporting and data management / entry support. As the Sales teams develop the role will also become involved in campaign management and informing the CRM team of priorities for future development of our Salesforce system and digital service delivery to then act as a key driving group. They may also on occasion be required to support the Event team with administrative duties.

Key Responsibilities:

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for: sales stand upsells promo opportunities catalogue stand sharing forms for the online customer tools and contract creation.
• Supports the product set up (events sponsorship digital and print).

Sales support

• Assist with administrative activities in support of forecasting preparing presentations for budget and strategy meetings.
• Key liaison point with Customer Service and Event Operations team for customer data and event floor plan queries.
• Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts).

Qualifications

• Bachelors degree or equivalent

Qualities needed for the role

• Well organised and good time management.
• Eye for detail and problem solving.
• Interpersonal skills confident personality high level of enthusiasm.

Qualities needed for culture fit

• Proven ability to work under pressure.
• Ability to work in a matrix organisation.

Skills required

• Ability to proactively handle and respond to queries from internal customers.
• Experience in working with Salesforce.
• Experience of data analysis and manipulation.
• Good knowledge of Excel.

Desired

• Experience in working with Salesforce CRM.
• Previous experience in the B2B / B2C events industry.
• Experience with Expocad A2Z or similar floor planning tools.

Core Benefits:

• Medical Insurance for individual and family
• Annual leave 25 days
• Light Sundays no meetings / selfdevelopment focus
• Working anywhere 1 month every year

Additional Benefits where the Saudi National is relocating within KSA Only:

• Paid flight to KSA individual only
• Relocation costs to cover a hotel room up to 30 days (single / family room) & Excess baggage allowance of up to SAR 1500