- Monitor and manage problems and special requests related to ManagEngine.
- Provide the necessary support to solve problems and send updates to management and employees until the problem is resolved.
- Coordinate between technology and information departments and technical departments when needed.
- Inform the employees and the relevant management when the problem is solved and ensure that the solution is effective.
- Prepare the necessary reports when needed for problem tickets related to ManagEngine.
- Documenting the technical support steps that were completed to solve the problems in each ticket with a simple explanation of the reason for the problem and how it was solved.
- Monitoring the system for ManagEngine and Open a ticket to solve any problem or malfunction in the system if any to solve it and improve the service.
- Review necessary system updates and changes required to improve the service.
Requirements
- Required university degree in ITrelated field.
- Minimum 2 years of experience.
- General knowledge of IT infrastructure
- ITIL qualification is preferable
- Excellent communication skills
Bachelor's degree in Information Technology or Computer Science An average of 8 years of experience in the following fields: o Nutanix systems o Microsoft server o Back-up systems o Barracuda systems o Sofs systems o McAfee Systems