Customer Service Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Key Responsibilities:
Respond to incoming customer inquiries via phone email and chat in a professional and timely manner
Record and maintain accurate customer information and interactions in the company database
Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members
Keep uptodate on product and service knowledge in order to provide accurate and efficient solutions to customers
Identify and report any trends or recurring issues to the Customer Service Manager
Strive to meet or exceed customer satisfaction goals and targets
Provide regular feedback and suggestions for process improvements to enhance the overall customer experience
Qualifications:
Bachelors degree preferred
Minimum of 3 years of experience in a customer service role
Excellent communication skills both written and verbal
Strong problemsolving and decisionmaking abilities
Proficient in Microsoft Office Suite and experience with customer service software a plus
Ability to prioritize and manage multiple tasks in a fastpaced environment
Strong attention to detail and accuracy
Ability to work independently and as part of a team
نوع التوظيف
دوام كامل
