Business Development Executive- Last Mile

Ensure best sales practices to meet customer needs and expectations to capitalize on growth

• Constantly create revenue generating channels from cross selling and upselling streams

• Manage and improve customer retention and ensure full client potential is met

• Ensure utilizing technology solutions to enhance performance and customer experience

• Prospect and qualify opportunities and maintain an active sales pipeline

• Maintain the relationship with newly on boarded customers

• Handle any escalations and make sure they are properly closed

• Ensure privacy and confidentiality of customer data in line with company data security policies

• Coordinate with the product managers to get the best rates

• Prepare proposal and quotations to customers

• Update CRM system regularly and accurately with all sales activities

• Ensure the integrity and accuracy of data updated in the CRM system

• Ensure having valid customer contracts and ensure they are renewed on time

• Generate sales leads and acquire new customers

• Generate revenue from cross selling to newly on boarded customers

• Achieve product target breakdown

• Monitor production reports and deal with leakage from newly on boarded customers

• Ensure sales pipeline KPIs are met

• Negotiate credit terms with the customers

• Assist the collection team to resolve customer overdue collections and problematic cases