Security Manager

MAIN RESPONSIBILITIES

The security department has to be planned, organized, and set up.

Develop and approve contingency plans for all areas of security (i.e. fire, bomb threat, access control, prostitution, etc).

Security staff is supervised and ensures they discharge their duties effectively.

24-hour security coverage is provided throughout the Hotel.

Knowledge of all local laws is understood and adhered to.

Play an active role as a member of the Hotel’s Emergency Response Team

Effective access control, key control, and material control systems have been put in place as measures of preventative security.

Ensure investigations have been conducted and concluded in case of theft, loss, acts of vandalism, arson, accident, or any other incident of a security nature.

All surveillance equipment is operated and maintained according to standards.

Regular security rounds are performed daily within the 24-hour period.

Traffic Management has been organized and set up and the relevant people informed and trained.

Intelligence gathering is conducted and all events taking place in the hotel are briefed to staff members.

The Security Log is updated on a daily basis and forwarded to the Executive Assistant Manager / Hotel Manager for review.

Supervision and assessment of contracted security company is completed daily

The function of the Security Managers in the area is being performed competently when the Budget for the security department has been prepared and approved.

Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.

Select and recruit suitable employees for the department using a prescribed set of policies and procedures.

Appropriate skills training is given to team members in order to meet guests’ needs and maintain standards.

Identify employees with potential for promotion and/or transfer and make appropriate development plans for him/her together Director of Human Resources.

Conduct monthly departmental meetings with staff in order to review the monthly achievements and areas for development.

Establish and maintain effective internal communications including daily meetings with staff to ensure optimum teamwork and productivity.

Conduct annual performance evaluations.

Understand and strictly adhere to the Rules & Regulations established in regards to the hotel’s policy on Fire, Hygiene, and Health & Safety.

Ensure that all potential and real hazards are reported and reduced immediately.

The hotel’s fire, emergency, and bomb threat procedures are adhered to.

All emergency procedures are practiced and enforced to provide the security and safety of guests and employees.

Ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee rules and regulations.

Work within all pre-set budgetary limits.

Comply with all Kempinski company policies.

Comply with all systems and procedures as laid down by the EAM, GM, and Kempinski

The management reserves the right to change/extend this statement if necessary at any point of time during employment.

The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

Be conversant with every detail of the hotel’s layout and the location and function of sprinkler system, smoke detectors, firefighting equipment, emergency exits, fire control room, fire indicator panels, emergency evacuation, public address systems, emergency assembly area outside the hotel, fire/bomb threat and security procedures, hotel service lifts and first aid equipment.

Continuously monitor installed safety devices for emergency readiness and to patrol public areas, restaurants, guest floors, offices, plant rooms, and all other areas of the hotel, ensuring the safety, security, and comfort of all guests, hotel personnel, and property in and around the hotel.

Establish operational procedures for activities such as fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.

Handle investigation and report all claims regarding thefts, accidents, injury, property damage, vandalism, and trespassing from guests, visitors, or hotel personnel with the assistance of local police if necessary.

Monitor and control the movement of all employees leaving and entering the hotel through the employee entrance.

Implement periodic locker searches as required together with the Director of Human Resources.

Record and strictly control the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the General Manager.

Coordinate ongoing ad-hoc patrols of guest floors, public areas, outlets, offices, and all other areas within and around the hotel as specified in the Security Operations Manual.

Provide guard escorts to cashiers upon ending of the shift from the Outlet to the hotel’s safe and to the general cashier from hotel to the bank when necessary.

Review scheduled functions, and group or VIP arrival events and discuss special instructions with all relevant departments.

Conduct vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.

Establish smooth working relationships with local authorities and liaise with them on all required regulations and activities.

Establish with the Director of Engineering and Training Manager an effective in-house training course on Security and Fire Prevention.