Store Solutions Application Senior Systems Analyst- Nahdi

Accountabilities

• Analyze business processes to uncover areas for documentation enhancement process simplification and opportunities for automation and operational improvements subsequently recommending the adoption of new systems enhancement and optimization that align with the organizations business objectives.

• Set up track and use key performance indicators (KPIs) for system availability reliability and security to assess and enhance system performance.

• Comply to departmental Standard Operating Procedures (SOPs) policies and Service Level Agreements (SLAs) to ensure standardized and efficient operations.

• Develop review and assess cost estimates and projections for new tools applications and external consulting services to support in managing project budget and manage timelines and resources efficiently to ensure timely completion of deliverables while adhering to standard project management processes.

• Contribute to the indepth analysis of existing business processes within the domain identifying inefficiencies and potential areas for optimization.

• Develop comprehensive plans to streamline processes enhancing overall operational effectiveness and employee experience and implement change management processes to minimize disruption during system updates or changes.

• Work closely with various departments to understand their specific needs and tailor solutions accordingly as well as provide ongoing support and guidance to users addressing any issues or concerns with the systems and applications.

• Collaborate with the IT team to integrate new technologies into the system ensuring they complement and enhance existing workflows.

• Regularly analyze related data to derive insights that inform decisionmaking and strategy as well as create and present reports to senior management highlighting key findings and offering recommendations based on data analysis.

• Regularly assess and mitigate risks associated with systems and data maintaining a focus on data privacy and security.

• Stay informed about the latest trends and advancements in technologies and practices assessing their applicability to the organization.