Supply Chain Sales Operation Officer - Hikma Pharmaceuticals PLC

Job Title: Sales Operations Officer

Department: Supply Chain

JOB Description

• Efficiently process and confirm orders initiated by sales managers ensuring accuracy and adherence to timelines.
• Collaborate with the Supply/Demand Planner to manage demand fluctuations align with budgetary constraints and facilitate seamless order execution.
• Monitor market order deliveries ensuring all necessary preshipping tasks (Proforma Invoices etc.) are completed in a timely manner.
• Proactively generate codes on SAP for new product launches anticipating purchase orders creating invoices and streamlining the order fulfilment process.
• Prepare regularly S&OP calls and provide estimated delivery dates for all ordered SKUs to Hikma Country Managers and Sales teams maintaining effective communication with both local and external clients.
• Regularly review and update the status of all orders preparing comprehensive reports for Management. Monitor Forecast accuracy and customer service KPIs contributing insights to enhance Supply & Demand Planning.
• OTIF % monitoring and discussion with Supply & Demand Planning
• Work with Sales teams to maintain safety stock levels throughout the Fiscal year
• Orders cleaned on SAP System for all clients
• Regular written review with planning flow responsible
• Order Placement on SAP withing 3 business days
• Reports to Management

Qualifications

• BA/BS degree in a business logistics Industrial Engineering technical discipline or equivalent
• APICS certification desired
• SAP experience (SD/MM) or equivalent combination of education and/or experience

Experience

• Minimum 12 years of supply chain experience

Skills

• Strong analytical organizational decision making written and verbal communication and presentation skills to working level as well as executive levels
• Background and understanding of supply chain management principles such as (but not limited to) Production Planning Purchasing Forecasting and Logistics.

Behavioral Competencies

• Ability to gain the confidence and trust of others
• Proven results with building strong customer relationships and delivering customercentric solutions.

Functional Competencies

• Ability to prioritize work to meet commitments aligned with Supply Chain Dept. goals
• Strong interpersonal skills for effective relationship management with HSP customers and country sales managers