Job Title: Sales Operations Officer
Department: Supply Chain
JOB Description
- Efficiently process and confirm orders initiated by sales managers ensuring accuracy and adherence to timelines.
- Collaborate with the Supply/Demand Planner to manage demand fluctuations align with budgetary constraints and facilitate seamless order execution.
- Monitor market order deliveries ensuring all necessary preshipping tasks (Proforma Invoices etc.) are completed in a timely manner.
- Proactively generate codes on SAP for new product launches anticipating purchase orders creating invoices and streamlining the order fulfilment process.
- Prepare regularly S&OP calls and provide estimated delivery dates for all ordered SKUs to Hikma Country Managers and Sales teams maintaining effective communication with both local and external clients.
- Regularly review and update the status of all orders preparing comprehensive reports for Management. Monitor Forecast accuracy and customer service KPIs contributing insights to enhance Supply & Demand Planning.
- OTIF % monitoring and discussion with Supply & Demand Planning
- Work with Sales teams to maintain safety stock levels throughout the Fiscal year
- Orders cleaned on SAP System for all clients
- Regular written review with planning flow responsible
- Order Placement on SAP withing 3 business days
- Reports to Management
Qualifications
- BA/BS degree in a business logistics Industrial Engineering technical discipline or equivalent
- APICS certification desired
- SAP experience (SD/MM) or equivalent combination of education and/or experience
Experience
- Minimum 12 years of supply chain experience
Skills
- Strong analytical organizational decision making written and verbal communication and presentation skills to working level as well as executive levels
- Background and understanding of supply chain management principles such as (but not limited to) Production Planning Purchasing Forecasting and Logistics.
Behavioral Competencies
- Ability to gain the confidence and trust of others
- Proven results with building strong customer relationships and delivering customercentric solutions.
Functional Competencies
- Ability to prioritize work to meet commitments aligned with Supply Chain Dept. goals
- Strong interpersonal skills for effective relationship management with HSP customers and country sales managers
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