Sales Administrator - DHL Express
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
(24007OT)
CONTENTS
This form is divided into the following sections:
1. Position Identification
2. Key Purpose
3. Reporting Responsibilities
4. Key Working Relationships
5. Dimensions
6. Decision Making Authority
7. Principal Accountabilities
8. Major Challenges
9. Degree of Supervision
10. Person Specifications
11. Competencies
1 POSITION IDENTIFICATION:
Job Title:
Sales Administrator
Department:
Sales
Reports To:
Telesales Manager
2 KEY PURPOSE:
3 REPORTING RESPONSIBILITIES:
Establish excellent customer relationships and provide a high standard of service to customers (both internal and external) in accordance with company policy.
Provide administrative support to the Sales Manager Sales Team Leader and other sales staff.
Operate manual and computerized office systems e.g. filing papers as required and ensure these are accurately processed within set deadlines.
Undertake general office duties including dealing with incoming post fax and emails; drafting and sending standard letters and emails scanning documents preparing shipments for contracts or customers giveaways etc.
Promptly answer and redirect any incoming telephone calls and serve visitors in an efficient and courteous manner.
Take messages and call back information as required and ensure that all enquiries are effectively dealt with to a satisfactory conclusion.
Assist with the arrangements for meetings and training and to take notes and minutes as required.
Satisfactorily deal with any queries or complaints within set deadlines.
Ensure that all records (manual or electronic) are uptodate and accurate.
Keep staff notice boards uptodate and tidy.
Keep personal skills and knowledge uptodate.
Comply with the company dress code and maintain a smart businesslike appearance at all times.
Present a supportive positive and enthusiastic attitude towards the job the company and colleagues at all times.
Actively promote the benefits of the company and its products and ensure that company policy and procedures are adhered to at all times
4 KEY WORKING RELATIONSHIPS
CONTACT
FREQUENCY
REASON
a. Internal
Sales Customer Service Finance operation and pricing
Daily
Various issues coordination air ticketing flight bookings
Country Office
Daily
CMF IBS
Area Sales Manger
Daily
Key tasks of various descriptions
Head of Sales / SPD Manager
Sales Analyst
AdHoc
COMET or Special Projects Reporting
Sales Team
Daily
CMF IBS updates COMET preparing proposals & contracts
Facilities Administration
Daily
Ticketing exit process
Province OPS
Daily
Supplies Stationery
Various issues
b. External
Customer
Daily
Handling inquiries
Suppliers
Daily
Purchasing issues
DIMENSIONS: (Key Operating Accountabilities)
Current Year Next Years forecast
Assets Controlled
Number of Customers
No. of Staff:
Directly Supervised
Indirectly Supervised
Other direct costs/information
Under the incumbents control
(e.g. materials purchases
Equipment etc.)
COMET SMS CMF Ledgers Contracts Petty Cash Management Reports Confidential files pricing data
Authority Limits
(e.g. purchasing order)
Stationery budget SR700
6 DECISION MAKING AUTHORITY:
Decisions
Recommendations
Sales Planning & Development Manager
To Area Sales Manager for approval
Literature provision
Via Marketing
7 PRINCIPAL ACCOUNTABILITIES:
OUTCOME
(The result/target)
MECHANISMS
(How will you achieve this)
ORDER OF IMPORTANCE
PERCENTAGE TIME SPENT
Database Management
Maintain Customer Master File databases.
Process and update International Billing System.
1
30%
Sales Support
Provide assistance where necessary to Sales Staff and stand in to cover for vacationers as and when required.
COMET superuser.
Provide ongoing analysis & reporting on sales performance as required.
Collate reports and required feedback from sales personnel and furnish
2
30%
reports as requested e.g. loyalty FTB reports Sales leads attendance etc.
Sales FollowUp
Prepare contracts and proposals for customers dispatch them in shipments and maintain archives.
3
30%
Administration
Maintain office supplies.
Provide general office administration as required.
4
10%
8 MAJOR CHALLENGES
Time management staying organized and focused under pressure meeting deadlines of sales staff satisfying ASM CO and all other internal customers.
9 DEGREE OF SUPERVISION
CMF IBS are checked by Country Office on individual basis.
ASM checks all reports commissions etc.
Sales staff checks all proposals
PERSON SPECIFICATION
Bachelors or Masters Degrees preferably.
2 years computer experience with different packages.
Sales and administration experience.
Fluent in English (oral and written)
Computer literate Windows Excel PowerPoint
Typing speed of 40 wpm
COMPETENCIES
INFLUENCING THE BUSINESS
PASSION FOR CUSTOMER SERVICE: Drive to identify understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful friendly and honest manner.
PLANNING & ORGANISING: Establishing a course of action for self and others to accomplish goals. Establishing priorities keeping track of progress and ensuring followup.
INTERPERSONAL / COMMUNICATION
TEAMWORK: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.
PERSONAL
ACHIEVEMENT DRIVE: Demonstrating a high level of commitment energy resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.
ATTENTION TO DETAIL: Showing a general concern for all aspects and details of the job accurately checking own work and monitoring data.
TOLERANCE FOR STRESS: Maintaining stable performance under pressure and remaining calm objective and controlled in responding to urgent situations.
PROBLEM SOLVING
ANALYTICAL THINKING: The ability to systematically think through a situation logically and accurately. Analysing all relevant data when making decisions and providing recommendations.
INFORMATION SEEKING: Drive to seek out and assemble relevant information and data from a wide range of sources ensuring that information gathered is relevant and adds value.
TECHNICAL / PROFESSIONAL
DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy services products organisation procedures and business processes.
FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping uptodate with trends and developments in area of expertise. Knows where to get indepth expertise on specific technical
Posting Legal Entity SNAS Postal Est.
More jobs on
نوع التوظيف
دوام كامل
