Quality Assurance Technical Lead - 1

Position Name (Title) : Quality Assurance Technical Manager

Division : Operations

Reporting to : Senior Manager Delivery & Support

Department : Omnichannel

No. of Direct Subordinates : 2

Grade : SIS MG.7

Position Reporting Lines

Main Job Purpose

Ensure the quality reliability and functionality of software products through effective leadership and expertise in quality assurance practices. Lead and manage the QA team in executing comprehensive testing strategies to deliver highquality software products. Developing and implementing QA methodologies frameworks and best practices to ensure efficient and effective testing processes. Oversee the planning execution and documentation of various testing activities including functional performance and regression testing. Collaborate with crossfunctional teams including developers product managers and stakeholders to define testing requirements and prioritize efforts. Mentor and provide technical guidance to the QA team ensuring their professional development and adherence to quality standards. Overall improvement of software quality guest satisfaction and the successful delivery of reliable and bugfree software products.

Accountabilities

Technical Leadership:

• Develop and implement effective QA strategies methodologies and processes to ensure efficient and thorough testing of software products.
• Lead the creation of test plans test cases and test scripts based on project requirements. Oversee the execution of various testing activities including functional regression performance and security testing.
• Establish and enforce quality assurance standards and processes to ensure consistency and adherence to best practices across projects. Monitor and continuously improve the effectiveness and efficiency of the QA processes.
• Defect Management: Establish defect tracking and management processes. Analyze and triage defects facilitate defect resolution and ensure timely communication and resolution of issues identified during testing.
• Identify opportunities for test automation and guide the implementation of automated testing frameworks and tools to improve efficiency and coverage of testing activities.
• Prepare and present testing status reports metrics and test summaries to project stakeholders. Ensure proper documentation of testing processes test cases and test results.
• Identify project risks and potential quality issues. Collaborate with stakeholders to develop risk mitigation strategies and ensure the delivery of highquality software products.
• Ensure compliance with industry regulations security standards and data protection requirements in all testing activities.

Collaboration:

• Collaborate with development teams product managers and stakeholders to understand project requirements define testing criteria and ensure the alignment of QA efforts with project goals.

Continuous Improvement:

• Stay updated with industry trends emerging technologies and best practices in quality assurance.
• Drive continuous improvement initiatives to enhance QA processes tools and methodologies.
• Participate in knowledgesharing activities such as internal training and community events to share knowledge and best practices with other team members.

Employee duties are not limited only to the abovementioned Accountabilities; he/she may perform other duties as assigned.

Position Relationship with Other Parties

Internal Relationships

• IT
• Operations Excellence

External Relationships

• Development agencies
• Application maintenance agencies
• Payment Service Providers (PSP)
• Hosting providers
• Others

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 5 Working Days
• Days off : 2 Days Off
• Working Hours : 8:00 AM 6:00 PM (1 hour break)

Position Dimensions

Level of Authority: Minor Judgement Within Guidelines

Financial Control: No Budget Control

Annual Amount: No Budget Control

Hiring Authority & Promotion

Coach New Employees

Direct Supervision

Recommend Supervised Employees for Promotion

Conduct Technical Interview

Competencies

Lead with Purpose

I lead with purpose when Im brave to challenge the status quo and turn ideas into actions that matter to my GUESTS

Collaborate for Success

I collaborate for success when I reach out and partner with others for the benefit of my GUESTS

Deliver with Credibility

I deliver with credibility when I am trusted by my GUESTS to fulfill OUR purpose

Treat with Care

I treat with care when I partner with my GUESTS to understand their needs and strive to create a memorable experience for them

Pursue with Excellence

I pursue with excellence when I display mastery and discipline to deliver the bestinclass outcomes that make a difference to my GUESTS

Job Requirements

• Bachelors degree in computer science Engineering or a related field (or equivalent practical experience).

Education

• Proven experience (3 6 years) in Quality assurance with expertise in testing tools for web and Mobile App. (Keys from 5 to 8)
• Indepth knowledge of quality assurance methodologies processes and best practices.
• Strong knowledge of various testing types such as functional regression performance and security testing.
• Proficiency in test automation frameworks tools and scripting languages (e.g. Selenium Appium JUnit Python).
• Experience in implementing and managing test automation solutions.
• Familiarity with test management tools (e.g. JIRA TestRail HP ALM) for test planning execution and defect tracking.
• Strong leadership skills to lead and manage a QA team.
• Excellent communication skills to effectively communicate with crossfunctional teams stakeholders and project managers.
• Experience in test planning test case creation and test execution. Ability to prioritize testing efforts based on project requirements and timelines.

Experience

• Familiarity with eCommerce frameworks

Remote Work :

No