Customer Service Team Leader

Job Summary/Responsibilities

• Acting as part of the event team for the events assigned to you to lead on ensure that:
  • Operational readiness plans and knowledge base content is in place for the Cairo Support Team to act as the main point of customer contact inbound and outbound through telephone email live chat and whatsapp.
  • Act as the main point of contact for Internal event portfolio stakeholder relationships
  • Acting as the Subject Matter Expert ensure the highest level of customer service to our customers (visitors and exhibitors) making sure all queries are replied to followedup and resolved within the department SLA.

Requirements

• Excellent communicator team player and a multitasker
• Prior customer service role experience
• Fluent in English and Arabic additional languages are desirable (German French or Chinese a big advantage)
• Experience in B2B customer care