Catering Performance Specialist

Job description

As a Catering Performance Specialist, you will be responsible to manage the performance of a group of catering suppliers ensuring for consistent high-quality delivery in full compliance with QR standards, procedures and budgets. Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.

Other key responsibilities are:
• Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.
• Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards - developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate. Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.
• Manages caterer performance through the use of on-site audits, feedback from other departments and airport teams and guests. Ensure that all results are tracked and caterers are ranked in a performance awards scheme. Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.
• Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
• Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team. Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.
• Maintains the integrity of Qatar Airways systems through the use of audits and delivery of training programs. Use feedback from other stakeholders to identify and resolve any issues