Egypt Technical Account Manager REMOTE

The role Technical Account Manager merges skills in account management and technical project management to ensure the success retention and growth of our client base. The Technical Account Manager will be the primary liaison between clients and internal teams driving the implementation of digital marketing strategies while providing technical expertise and support.

Responsibilities:

Client Relationship Management:

• Own a portfolio of existing client accounts providing efficient client liaison and project management to deliver on client requirements.
  
• Actively consult clients regarding Dengage products and services assisting in creating digital strategies and advocating for their success.
  
• Identify and close cross and upsell opportunities.
  

Project Management:

• Manage projects from conceptual design through implementation ensuring adherence to scope budget and timeline.
  
• Develop comprehensive project plans merging customer requirements with company goals coordinating various teams throughout all project phases.
  
• Monitor project progress make detailed reports on milestones and deliverables and maintain correct project time frames and status reports.
  

Technical Support and Consultation:

• Work closely with technical support and development teams to meet customer requests promptly.
  
• Generate technical documents and provide clients with updates and training on new major releases of D.engage products.
  

Qualifications:

• Minimum 3 years of experience (preferably in UK market)
  
• Bachelor s degree in Project Management Computer Science or related technical field.
  
• Demonstrated understanding of Project Management processes strategies and methods.
  
• Strong command of multichannel and crossdevice digital marketing journeys.
  
• Ability to communicate technical information effectively to both technical and nontechnical stakeholders.
  
• Excellent problemsolving skills with a proactive approach to addressing challenges.
  
• Superb presentation and time management skills.
  
• Strong commercial acumen
  
• Native/Bilingual English speaker
  

• Remote working environment
  
• Working as part of a global team
  
• Flexible working hours
  
• Competitive salary