Senior Director of Service

Job description

Position: Sr Director Service Experience
Self-motivated and driven to get the right things done efficiently (comfortable prioritizing). You have a can-do attitude and also know how to handle disruption and pivots with grace. Knowledge of Visa DPS processing, but are comfortable seeking feedback from experts. Comfortable having difficult conversations while achieving a collaborative and positive outcome. Enjoys learning and has a technical aptitude. Team player that can challenge the status quo without offending, and aligning audience to the common goal.

You use data to help support decisions and prioritization. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications Basic Qualifications 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 3+ years of payments industry experience is required. 3+ years of customer support experience is required. 1+ years of prior management experience in leading high performing teams is highly desired.

The successful candidate will embrace change and be able to create and drive a process to meet objectives and transformation Excellent written and verbal communication skills, strong ability to present complex ideas in a clear, and concise manner to and executive audience Demonstrated experience building trusted relationships with business leaders and a broad group of project team members and stakeholders Demonstrated ability to work effectively in a matrixed team environment, highly collaborative and inclusive working style

Ability to organize and prioritize work, meet tight deadlines, drive to achieve goals, and work under pressure in a highly dynamic environment Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi-task under deadlines Able to set priorities, influence others, and manage expectations Exhibit advanced planning, organizational and problem-solving skills