Junior Marketing And Customer Support Associate

Our client is a company specializing in the creation of highquality leather bags. With a commitment to craftsmanship and excellence they have established themselves as a leader in the leather goods industry. Their team is passionate about producing timeless and stylish pieces that their customers cherish.

Role Overview

Our client is seeking a motivated and detailoriented Junior Marketing and Customer Support Associate to join their dynamic team. This entrylevel position will play a crucial role in supporting order processing delivering excellent customer service and assisting with marketing tasks. The ideal candidate will have a passion for fashion a knack for organisation and some experience with graphic design tools such as Photoshop or Lightroom.

Job type: Fulltime

Location: Cape Town Woodstock

Workplace: Onsite

Requirements

• A degree or diploma in Marketing Graphic Design Business Administration or a related field is preferred.
• Basic experience with graphic design tools such as Adobe Photoshop and Lightroom.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively in a fastpaced environment.
• A proactive attitude and willingness to learn.
• Previous experience in a customer service or marketing role.
• An interest or background in fashion and retail.
• Familiarity with ecommerce platforms and website management.
• Training provided for newsletters writing

Responsibilities

Customer Support and Order Processing

• Assist with processing customer orders and ensuring timely delivery.
• Respond to customer inquiries via email phone and chat providing prompt and courteous support.
• Handle product returns exchanges and refunds according to company policies.
• Maintain accurate records of customer interactions and transactions.

Marketing Support

• Help compile and send out newsletters to engage our customer base.
• Update and maintain the company website with the latest product information and promotions.
• Assist in creating and editing product images for the website and marketing materials.
• Collaborate with the marketing team to brainstorm and implement promotional campaigns.

Graphic Design and Artwork

• Use Photoshop and Lightroom to edit and enhance product photos.
• Assist in the creation of visual content for social media email campaigns and other marketing channels.
• Support the design and layout of marketing materials such as flyers and banners.

Remote Work :

No