Reservation Agent - Arabic Speaker

Description The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities • Kempinski Reservation standards are implemented and complied to. • All relevant data is entered and maintained in the systems in a timely and accurate manner. • Data is reviewed on an ongoing basis. MAIN RESPONSIBILITIES • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. • Ensure clients’ satisfaction and adherence to Kempinski service standards. • Follow internal credit policy. • Follow up on lost business and bring information about them to the knowledge of the department superiors. • Spot-check reservations made the previous day and check all VIP arrivals. • Test calls LQA / IFH results > 85%. • Follow the internal up-sell programme for Reservations department. • Perform any other duties as assigned to them by management. Skills, Knowledge and Expertise • Similar experience in a luxury hotel and/or resort • Experience with Opera is preferred • Strong organizational skills • Strong English communication skills, additional language is an advantage • Ability to work in a fast-paced environment • Ability to multitask About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are