Remote Nurse Triage Position

We are looking for individuals to join Voice Exchange as Remote Nurse Triage professionals.

This role is crucial in providing accurate and timely medical advice to patients over the phone. It requires assessing patient symptoms providing medical advice and coordinating necessary care while maintaining the highest standards of professionalism and patient care.

Key responsibilities:

• Conducting telephonic assessments of patient symptoms and determining appropriate levels of care required
• Providing accurate and timely medical advice and guidance to patients based on established protocols and guidelines (guidelines follow nurse triage gold standard protocols of Schmidt/Thompson)
• Triage patient calls and prioritize medical needs effectively
• Documenting all patient interactions and assessments accurately and thoroughly
• Collaborating with healthcare providers including physicians and emergency services to coordinate patient care
• Adhering to legal and ethical standards in the provision of telephonic medical advice and care
• Utilizing medical resources and databases to ensure accurate and uptodate information for patient care
• Communicating effectively with patients to ensure understanding and compliance with medical advice and instructions
• Adapting to various telephonic medical scenarios and effectively managing patient concerns
• Participating in ongoing training and education to stay updated with medical protocols and best practices
• Maintaining professionalism and empathy in all patient interactions
• Looking to fill position from the 12am 8am shifts

Required qualifications:

• Active and unrestricted Registered Nurse (RN) license
• Must have State of Illinois License or willing to apply for promptly
• Must have Compact State Licensure or willing to apply for promptly
• Minimum of 2 years of experience in clinical nursing preferably in an emergency or urgent care setting
• Proven experience in triage nursing or telephone triage
• Strong understanding of medical terminology and healthcare processes
• Excellent communication and interpersonal skills
• Ability to assess and prioritize patient needs accurately and efficiently
• Proficient in using electronic medical records (EMR) and telephonic communication systems
• Critical thinking and decisionmaking abilities in highpressure situations
• Ability to work independently and effectively in a remote environment
• Knowledge of and adherence to legal and ethical standards in telephonic medical advice
• Commitment to providing exceptional patient care and support
• Flexibility to work varied shifts including evenings weekends and holidays (specifically looking to fill the 12am 8am shifts)
• Ability to multitask and manage telephonic nursing responsibilities effectively
• Willingness to undergo background checks and clearances for remote nursing practice
• Fulltime w/ benefits (>32HRS/WK) and Parttime (@ min. 15 HRS/WK) positions available