Customer Service Executive

Communicate with current and potential clients via telephone, email, online chat, or social media.• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.• Always maintain a courteous and calm manner to de-escalate stressful situations.• Document personal information to create, update, or adjust customer accounts.• Prepare call-related information for purposes of auditing and reporting.• Provide and respond to feedback about any aspect of the job or its duties.• Suggest products and services to clients based on their requests and needs.• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on ordersRequirements - 4 to 5 years of experience as a customer service agent in a Real Estate Company.- Locally available in Qatar with a valid QID- Bilingual (Arabic & English ).