Commercial Operations Manager KSA - Adidas
نُشرت في :
18-07-2024
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1 وظيفة شاغرة
نُشرت في :
18-07-2024
الوصف الوظيفي
Purpose & Overall Relevance for the Organization:
Deliver a best in class customer service and commercial operations support to adidas customers in KSA by leading and managing the day to day operational and commercial activities for a determined account base / team. Supporting Business and Customer initiatives which add value to our business and working closely with the Operations and Sales team to ensure business processes are efficient as well as commercially focused.
Key Responsibilities:
- To ensure the Commercial Operation/Customer Service teams are applying available adidas Group standards and best practices in daily work
- To ensure reliability and responsiveness to clients requests and complaints by training and performance monitoring
- To ensure order book accuracy and on time in full deliveries (OTIF)
- To participate in the monthly forecast update in alignment with the Sales team and Finance
- To coordinate a crossfunctional communication between internal interfaces (e.g. Sales Finance Planning Order Book Management Purchasing IT Operations)
- Manage departmental and business projects / initiatives as required by the department lead.
- Liaising with the relevant teams to ensure inmarket adherence to all timelines and processes.
- Support the review and subsequent roll out of new working practices driven out of the Customer Service Excellence workshops
- Ensure Commercial operations are driving towards and positively contributing to the commercial and financial targets set.
- Manage customer service and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
- Steer departmental key performance indicators to continuously improve standards service and financial results following through on improvement opportunities wherever possible.
Key Relationships:
- Customer
- Sales team
- Finance
- Supply Chain
- MOPS/IT
Knowledge Skills and Abilities:
- A strong customer centric attitude and mindset
- A high level of problem solving ability
- Able to manage conflict well
- Superior attention to detail and accuracy
- Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
- Experience in working under pressure to meet deadlines and conflicting priorities
Requisite Education and Experience / Minimum Qualifications:
Educational Background: University degree in business administration focus on Sales/Supply Chain
Professional background:
34 years experience in Customer Service or supply chain in Sporting Goods Fashion FMCG
Minimum 2 years people management experience
Excellent knowledge and skills in all PC based systems inc Microsoft office and SAP
Experience managing projects desirable
Proficient in businesslevel communication in English and Arabic
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETES MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive take responsibility and followthrough.
INNOVATION: Elevate to win. Be curious test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our companys standards.
RESPECT: Value all players. Display empathy be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
JOB TITLE:
Commercial Operations Manager KSA
BRAND:
adidas
LOCATION:
Riyadh
TEAM:
Sales
STATE:
01
COUNTRY/REGION:
SA
CONTRACT TYPE:
Full time
NUMBER:
504090
DATE:
Jul 9 2024
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