General Manager - FAENA

The FAENA Movement is one of culture art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the worlds finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

The General Manager is a polished wellspoken and wellregarded ambassador who carries a strong vision for the hotel. The GM is responsible for all aspects of the operations of the hotel providing support supervision and guidance to the leadership team and employees. The GM is an ambassador for the Faena Brand. Provides leadership and strategic planning to all departments in support of our service culture maximizes revenue and guest satisfaction. Works very closely with the Chief Operating Officer and hotel owners.

• Establishes priorities and leads key operational initiatives such as the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
• Provides hands on leadership to ensure that revenue is maximized while expenses are effectively controlled.
• Serves as the hub for communications with guests employees ownership brand representatives and key vendors.
• Ensures that financial performance is optimized high quality product and service levels are maintained while operating the hotel in compliance with state federal and local regulations as well as Company and brand standards.
• Oversees all operations of the hotel as per the Organizational chart.
• Manages ongoing profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded.
• Delivers hotel budget goals and sets other short and longterm strategic goals for the property.
• Develops actions for maximizing revenue guest satisfaction and employee satisfaction.
• Maximizes room yield and hotels revenue through innovative sales practices and yield management programs.
• Prepares monthly financial reporting for the owners and stake holders.
• Assists in the procurement of operating supplies and equipment as well as contracting with thirdparty vendors for essential equipment and services.
• Acts as a final decision maker in hiring of key personnel.
• Manages and develops the Hotel Executive team to ensure career progression and development.
• Leads in all aspects of business planning.
• Responds to audits to ensure continual improvement is achieved.
• Responsible for legalization Occupational Health & Safety Act fire regulations and other legal requirements.

WHAT WE REQUIRE

• 5 to 10 years experience in the luxury hospitality industry with significant experience in 5 Star Hotels leadership roles or/and Minimum 5 years experience as a Hotel General Manager.
• Experience in opening managing or repositioning a hotel with clear track record. Excellent computer system skills.
• Seasoned and highly intelligent hotel professional with outstanding management skills and extensive handson experience.
• College degree (BS/BA)
• Proven track record in leading successful teams.

QUALIFICATIONS/PERSONAL TRAITS

• Skilled in problem analysis problem solving and decision making.
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• Possesses strong communication and listening skills in both group and oneonone situations excellent speaking reading and writing skills.
• Driven leader vulnerable to others talents and able to use collaboration to achieve the best results.
• Able to easily identify and utilize emerging trends and technology to generate revenue.
• Must exhibit an approachable authentic and engaging demeanor setting an example for all Team Members
• Exhibits a professional attitude diplomacy and an ability to handle difficult situations
• Demonstrates an exceptional environment of sincerity warmth and fun for team members and guests.
• The ability to interact with guests providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner.
• Highly responsible reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated selfstarter.
• Ability to focus attention on guest needs always remaining calm and courteous.