Deskside Support Level 1 and 2 German Speaking mfd

Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees technology needs. This role offers an exciting opportunity to provide handson support and ensure the smooth operation of our IT systems.

Tasks

• Provide efficient and friendly technical support to our Germanspeaking clients resolving hardware and software issues onsite or remotely.
• Install configure and maintain computer systems and peripherals ensuring all equipment runs smoothly and efficiently.
• Collaborate with IT team members to escalate and troubleshoot complex problems making sure solutions are found quickly and effectively.
• Assist in the setup and deployment of new workstations and ensure all users have the necessary tools and access for their roles.
• Maintain accurate records of support requests and resolutions helping us to improve our service and identify recurring issues.

Requirements

• Fluency in both German and English with excellent written and verbal communication skills in both languages.
• Proven experience in a Deskside Support role or similar technical support position preferably within the technology information and internet industry.
• Strong problemsolving abilities and proficiency in troubleshooting hardware and software issues across various platforms and devices.
• Ability to manage and prioritize multiple tasks effectively demonstrating strong organizational skills and attention to detail.
• Customerfocused attitude with a commitment to delivering highquality service and fostering positive client relationships.