Tesla Support Advisor

What You'll Do

• Represent: You will be a first line representative of our brand, mission and products.
• Support: By addressing customer concerns promptly via telephone, e-mail and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers.
• Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services.
• Inform & Educate: You will educate customers about Tesla’s innovative products and services and are able to inform customers on the best possible purchase and/or servicing need.