Cloud Services - Operations Lead

Our client the top consulting company in NA is looking for Cloud Services Operations Lead.

Your Opportunity

Are you passionate about working in Operations enjoy interacting with clients and have experience or a strong desire to evolve business operations Our client is a leader in Cloud Consulting and is seeking skilled individuals within Canada to join our team in a highgrowth setting. As an Operations Lead you will be responsible for streamlining processes improving efficiencies and ensuring that our clients receive worldclass service.

Your growth and development are important to your future and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

• Leverage your ability to contribute to a fastpaced Cloud sales cycle focusing on onboarding responsibilities such as creating reports contracts and initial client setup
• Providing presales pricing and subscription support to employees and customers on Microsoft CSP and Cloud based Solutions providing excellent customer service
• Processing and tracking orders client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
• Provide training and support to internal and external customers on Office 365 Dynamics 365 and Cloud offerings including issues with configurations and implementations
• Provide quality assurance checks for quotes contracts and other outbound work
• Act as a contact person for new or existing clients and for the sales lifecycle including preparing proposals change orders
• Focus on operations improvement by automating and streamlining existing processes to make them more efficient
• Develop tools processes and research information necessary to evolve cloud operations
• Additional administrative support and participation in special projects as required
  
  
  

How do we define success for your role

• You demonstrate core values through all aspect of your work: Integrity Respect and Collaboration
• You understand your clients industry challenges and opportunities; clients describe you as positive professional and delivering highquality work
• You identify recommend and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.
  
  
  

Your Experience And Education

• You have completed your undergraduate degree in IT Management Business Administration or Businessrelated program with a focus on Technology
• You have 57 years of combined work experience (this could be through coop or internship work)
• You are passionate about cloud technology and have a willingness to learn new technologies
• You have practical knowledge of professional effective telephone techniques and customer care
• You have excellent written and verbal communication skills
• You have strong problemsolving skills and attention to detail
• You enjoy improving and taking ownership of processes
• You are able to prioritize with the flexibility to manage multiple tasks and variable workload
  
  
  

The following are considered an asset:

• Experience in a previous business operations customer service and/or sales capacity
• Working toward a professional certification such as PMP Lean Six Sigma or ITIL
• Experience in process and operations improvement
• Experience with Microsoft or Cloud platforms
• Experience with Finance and Line of Business systems
• Understanding of IT and software business landscape
• Proficient in MS Office Applications such as Microsoft Excel

Remote Work :

No