Customer Service Representative with Russian

In collaboration we areworking with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Customer Service Representative to join their teams in Lisbon and to support a client who is the #1 in online marketing.

Location: Lisbon Portugal

Employment type: Fulltime

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern Monday to Sunday from 06:00 AM to 10:00 PM.

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide customer support via email and chat primarily in Russian and occasionally in English;
• Assist with inquiries about account and payment processes;
• Resolve login and registration difficulties;
• Restore and modify emails phone numbers and other account information;
• Handle hacked accounts and restore characters;
• Address questions about the reward program;
• Answer queries about tokens and prepaid game cards;
• Handle any paymentrelated inquiries and process refunds;
• Professionally manage customer data.
• Please note that proficiency in both Russian and English both orally and in writing is a prerequisite for this position.

REQUIREMENTS:

• Excellent level of Russian C1C2 level of Russian language and B2 English both oral and written
• The ability to thrive in a dynamic teamfocused and structured environment
• An ability to make decisions based on rules and policies
• A passion for helping others achieve results
• An ability to handle potentially stressful situations.

OFFER:

• Productivity bonus
• Sponsored yearly flight back home
• Partially paid two weeks training
• Shifts on weekly rotation with colleagues covering 24/7 line operating hours
• Private health insurance
• Relocation support with flight costs reimbursement and a room
• Support of employees experienced in helping relocate colleagues
• Free Portuguese classes
• Water sports activities soft trekking and more
• A dynamic and creative team with a positive and friendly atmosphere
• And many others!