Service Advisor

• Greet customers and answer service calls in a timely friendly manner.
  
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s) establish a time line and estimate the cost of repair.
  
• Conduct preliminary inspection of customer s vehicle by lifting hood and visually assess for potential additional repairs needed.
  
• Test drive vehicles or refer to the test technician as necessary.
  
• Assign sequence numbers to each customer s repair orders obtain customer and vehicle data establish customer s payment method and ensure all documents are accounted for and signed.
  
• Maintain customer satisfaction by following up on repair orders contacting customers regarding any changes in the estimate or time promised and recording all changes on the RO.
  
• Accomplish the forecast that has been established by management.
  
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers specifications using maintenance menus (if applicable).
  
• If additional work is needed explain the details to the customer including the additional cost and time considerations.
  
• Follow all company safety policies and procedures and immediately report any accidents to a manager or supervisor.
  
• All other duties assigned.
  

Requirements

• A passion for customer service
  
• Reliable & detail oriented
  
• Selfmotivated
  
• Ability to multitask in a fastpaced deadline driven environment
  
• Exceptional communication & followup skills
  
• Basic computer and phone skills
  
• Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs
  
• High school diploma or equivalent
  
• Ability to lift to 50 lbs. occasionally with assistance stand for multiple hours during shift and regularly stoop kneel crouch crawl reach handle and feel
  

Benefits

• $20000 CompanyPaid Life Insurance and AD&D
  
• BCBS Health Employee contribution decreases with tenure
  
• Dental and Vision
  
• Accident Critical Illness Cancer Life Insurance and Disability
  
• 401(k)
  
• Paid Time Off Plan