Customer Experience Associate US-Remote

US Remote Only

Customer Service Associate Job Responsibilities:

Maintains customer relationship by responding to inquiries; documenting actions.

Customer Service Associate Job Duties:

• Prepares for customer inquiries by studying products services and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate Skills and Qualifications:

Product Knowledge Informing Others Data Entry Skills Organization Analyzing Information Verbal Communication Reporting Skills Managing Processes Customer Focus General Consulting Skills Multitasking

Remote Work :

No