Retail Outlet Executive

Job Description

• Ensure timely resolution of customer complains to retain customers.
• Ensure using the up-to-date cash rates.
• Contribute to meeting the annual/quarterly cash targets.
• Attend to all walk-in customers’ needs promptly.
• Serve Walk-in customers and provide full information and advice.
• Manage and meet customer expectations.
• Sustain high customer satisfactory service level.
• Provide excellent customer service for cash clients as per Aramex CS standards.
• Sell cash shipments.
• Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.
• To contact four cash customers per day (leakage or none-active customers).
• Promote Aramex campaigns for customers.
• Implement and promote Aramex Loyalty program “Aramex Smiles.”
• Collaborate with the team to achieve the team objectives.
• Facilitate the flow of information horizontally and vertically.
• Always ensure outlet customer satisfaction.
• Handle relevant GCS cases, follow up and close all requests.
• Handle SRN for outbound team.
• Handle all passports cases by cash team and other teams.
• Handle all cash customers requesting various Aramex products.
• Process and prepare cash shipments for shipping.
• Handle all outstanding reports and close the related cases on daily basis.
• Close pending cases on a timely manner.
• Pass the outlet customer service audits.
• Adhere to company HSSE, compliance and sustainability corporate policies.

Requirement

• Study Field: Business or any related field
• Good Communication Skills
• Flexibility