Dispatch Support Agent

The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls during Shifts 9:00 AM5:30 PM which includes one unpaid 30minute lunch. The client would like to start with a threemonth contract that may be extended up to six months.

• Under general supervision performs clerical duties designed to assist the Resource Management (Dispatch ERT and Scheduling) department in performing their duties.
• Performs specifically assigned functions including assisting interoffice communications with the Customer Care Center divisional operations etc.; utilizes computerized systems to enter maintain or retrieve information;
• prepares reports of a recurring nature using both manual and automated records

Hybrid role. For the first two weeks of training the candidate will work the 8:00 AM to 4:30 PM EST shift.

Answer gas leak line and create gas leak orders Facilitate emergency appointments

Contact customers to provide appointment updates and/or reschedule missed appointments.

Assist dispatch with daily reportinglogistics AM/PM order reports.

Assist dispatch supervisor with Board of Public Utility reports when necessary.

Assist scheduling department with outbound calls mark outs and reporting when applicable.

Provide business support for field operationsaccount review order creation etc.

Performs other related departmental duties as required.

• Experience handling safetysensitive INBOUND emergency calls.
• Previous customer service experience
• Good oral and written communication skills are required.
• Ability to multitask.