Customer Service- Emails process

Job description

Role: Customer Service Email process

Location: Thane Mumbai.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Responsible for handling Customer Queries via Chats/Emails/Calls
• Responsible for resolving the queries of investment products.
• Identify customers needs on every requirement with quick response time.
• Handle the complaints and enquiries of customers.
• Communicating with customers through various channels.
• Acknowledge and resolving customer complaints

SKILLS & KNOWLEDGE:

• Experience of 6 month and above in Customer Service will be considered
• Should have excellent communication writing typing & presentation skills.
• No Night Shift & No Field job