Network Program Manager

Job Description Network Program Manager Voice and Call Operations Specialist &
Airport IT operation
We are seeking a highly motivated and experienced Network Program Manager to join
our team and lead the successful management of Voice (Avaya). As a project Manager
they will be responsible for establishing metrics KPIs and SLAs while ensuring the
smooth Network & Voice operation. They will play a pivotal role in coordinating with the
Network Department Airport Support teams all the Voice/ call related activities and
external vendors to maintain a reliable and secure network critical to airport operations.
Project Management & Governance:
o Work closely with Airport Support and other teams to ensure seamless network
integration and support for airport operations.
o Oversee the installation configuration and maintenance of voice communication
systems including IP telephony PBX and related infrastructure.
o Continuously monitor voice operations to ensure high availability and
performance. Diagnose and resolve issues related to voice quality connectivity and
system failures.
o Administer call routing IVR (Interactive Voice Response) and automated call
distribution to optimize call handling and improve user experience.
o Oversee the implementation of network projects ensuring ontime and within
budget completion.
o Plan and implement upgrades to voice communication systems ensuring
minimal disruption to operations. Stay updated with the latest technology trends and
recommend improvements.
o Partner with management to define and evolve network management processes
coowning the quality of deliverables.
o Manage and govern vendor technical resources for optimal network operation.
o Develop and maintain comprehensive project plans including timelines
milestones budgets and resource allocation.
o Manage project risks and dependencies proactively identifying and mitigating
potential issues.
Network Operations & Performance:
o Establish and manage KPIs and SLAs for IT network infrastructure and Data
Center operations.
o Maintain detailed network documentation including diagrams configurations
and change logs.
o Work closely with the IT team to integrate voice communication systems with
other enterprise applications. Collaborate with vendors and service providers for
technical support and procurement of equipment.
o Ensure voice communication systems comply with organizational security
policies and regulatory requirements. Implement measures to safeguard against
potential security threats.