Customer Service Representative Call Center - Remote
نُشرت في :
02-07-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are hiring for our client The CIO Awards Africa.
Job Summary:
We are seeking a highly skilled and experienced remote Customer Service Representative to join our team. As a Customer Service Representative you will be the primary point of contact for our customers providing exceptional service resolving issues and ensuring customer satisfaction. If you have a passion for delivering outstanding customer service excellent communication skills and a strong work ethic we want to hear from you!
Key Responsibilities:
Respond to customer inquiries via phone email chat and social media in a timely and professional manner
Resolve customer complaints and issues in a fair and satisfactory manner
Provide accurate and uptodate information about our products and services
Utilize active listening skills to understand customer needs and concerns
Collaborate with internal teams to resolve complex customer issues
Document customer interactions using our CRM software
Identify and escalate potential issues to team leads or supervisors
Participate in continuous training and improvement programs to enhance customer service skills
Meet or exceed customer service metrics and performance targets
Requirements:
High school diploma or equivalent required; associates or bachelors degree preferred
23 years of customer service experience in a call center or similar environment
Excellent communication problemsolving and conflict resolution skills
Ability to work in a fastpaced environment and adapt to changing priorities
Proficiency in CRM software and technology (training provided)
Strong attention to detail and organizational skills
Ability to work varied shifts including evenings and weekends (as required)
Desired Qualifications:
Customer service certification (e.g. CCSP CCSR) or equivalent
Experience in a related industry (e.g. tech finance healthcare)
Knowledge of customer service software and tools (e.g. Zendesk Freshdesk)
Bilingual or multilingual skills (optional)
Nice To Have Skills:
Excellent communication and interpersonal skills
Strong problemsolving and conflict resolution skills
Ability to work in a fastpaced environment
Proficiency in CRM software and technology
Strong attention to detail and organizational skills
Ability to adapt to changing priorities and processes
Empathy and understanding of customer needs and concerns
Experience:
1 year of experience in a customerfacing role preferably in a call center or similar environment
Proven track record of consistently meeting or exceeding customer service metrics and performance targets
Experience with CRM software and technology such as Salesforce Zendesk or Freshdesk
Familiarity with customer service protocols and procedures including escalation procedures and conflict resolution
Experience working in a fastpaced environment with changing priorities and deadlines
Previous experience in a related industry (e.g. tech finance healthcare) is an asset
Experience with multichannel customer support (phone email chat social media) is preferred
Why Work With Us
Competitive salary and benefits package
Ongoing training and professional development opportunities
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Flexible scheduling and remote work options (as applicable)
Comprehensive health and wellness program
Employee assistance program (EAP)
Paid time off (PTO) and holidays
401(k) or retirement plan with company match
Discounts on company products or services
Opportunities for career advancement and growth
Work Environment:
Our customer service team is located in a comfortable office space and also remote friendly
We offer a collaborative and dynamic work environment with a focus on teamwork and support
Our team is led by experienced and supportive managers who prioritize employee development and growth
Guidelines On How To Apply:
If you are a motivated and customerfocused individual who is passionate about delivering exceptional service please submit your application today! Please include your resume a cover letter and any relevant certifications or references.
communication,problem solving,customer focused marketing,technical skillset,interpersonal skills,adaptability,attention to detail in data entry,compliance,executive administrative assistance,empathy,time management,knowledge acquisition,emotional intelligence,persuasion,product knowledge,body language,organizational & writing skills,project management skills,call center administration,accounting,bookkeeping,receptionist duties
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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