Position Title & Code: Voice/Data Comm Engineer
Location: Washington DC
Project End Date: 09/30/2024(With Possible extension)
Short Description:
Duties:
As part of the technology team this position is responsible for providing support to internal and remote users by installing configuring and upgrading telecommunication products including Avaya CISCO Aspect Unified Communication Webex AudioVideo conferencing VoiP SIP analog lines eFax and mobile devices. Serve as the first point of contact for customers seeking Telecomrelated technical assistance over the phone or email Monitoring and maintaining of Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products. Managing Helpdesk Tickets of Telecom related issues using Zendesk. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure. Maintain Voice network cabling closets and cable location inventory. Perform technology refreshes mobile devices iOS update in accordance with OCTO AirWatch policy Ability to document work activities into meaningful incidents or tasks in the Zendesk system. Performs all duties in accordance with policies and procedures Maintain inventories of all Telecom assets using the FCMS inventory and Verizon Portal to secure assets Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. Participate in meetings as required and directed to ensure clear communication within IT Operations. Install and move assets as required according to IT Operation processes.
Responsibilities:
- Provides technical direction and engineering knowledge for communications activities including planning designing developing testing installing and maintaining large communications networks.
- Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
- Develops operates and maintains voice wireless video and data communications systems.
- Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the
communications function.
Qualifications:
- 15 years of experience developing operating and maintaining of voice wireless video and data communications systems
- 15 years of experience providing direction for communications activities related to large comms networks
- Troubleshoot daily telecomrelated issues in the areas of desk phones call center applications mobile devices and data voice ports
- Proven experience with telecom system PBXACDUIP
- Proven experience in asset management in the areas of hardware and software
- Good technical understanding of network telecommunications and mobile devices
- Proven experience with Call Center Environment
Education:
- Bachelors degree in IT or related field or equivalent experience.
Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)
Skill | Required / Desired | Amount of Experience | Years Used | Last Used |
Experience developing operating and maintaining voice wireless video and data comms systems | Required | 5 | Years | |
Experience providing direction for communications activities related to large communication networks | Required | 5 | Years | |
Proven experience with telecom system PBX/ACD/UIP | Required | | Years | |
Proven experience in asset management with hardware and software | Required | | Years | |
Proven technical understanding of network telecommunications and mobile devices | Required | | Years | |
Proven experience in a Call Centre environment | Required | | Years | |