Customer Care Representative - Remote Work

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide excellent customer service by addressing and resolving customer issues promptly and effectively - Identify and escalate priority issues to the appropriate channels - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to provide accurate information to customers - Collaborate with other team members to ensure customer satisfaction - Meet and exceed customer service targets and goals Requirements: - Minimum of 3 years of experience in a customer service or related role - Energetic and independent personality traits - Strong soft skills in strategic planning and presentation - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Proficient in using customer service software and tools - High school diploma or equivalent required, college degree preferred Benefits: - Joining Bonus - Profit sharing opportunities - Travel and spending expenses covered - Employee well-being initiatives prioritized through health and wellness programs Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability. Deadline to apply:If you meet the requirements and are ready to join a dynamic and customer-focused team, we encourage you to apply for the position of Customer Care Representative at Vodafone Qatar