Team Lead Vendor Experience

Align with relevant cluster on the OKRs and the set target per cluster

Train cluster AMs on the new features and projects

Provide weekly hit list of top offending vendors in different KPIs to the cluster AMs and Leader

Have a daily standup meeting with each cluster to follow up on a branch-level performance

Own the new regional projects that related to vendors' performance enhancement ex (Beehive 2.0) in their cluster

Prepare and share weekly and monthly reporting with the local and regional management

Customize the improvement approach to the cluster according to its special nature and Customer/Vendor behaviors.